The Public Complaints Commission in Rivers State led by it’s Federal Commissioner, Hon Marshall Israel Hosted Federal government Establishments at the Conference Hall of the Federal Secretariat complex in Portharcout. The meeting had in attendance Heads of Federal Government establishments including paramilitary agencies.
In his address, the PCC commissione said:
“Thank You Mr Chairman for the opportunity to address the Association of Heads Of Federal Government Establishments in Rivers State today. It’s important because lots of people are not aware of the fact that there is an agency that can receive their Complaints and address them professionally”.
“These Complaints comes up as a result of the action and inaction of Government Agencies and private organizations and the staff of the organizations. The Public Complaints Commission is the Nigerian aspect of the global Ombudsman institution with the noble responsibility of fighting administrative injustice and maladministration”.
“There is no need to die in silence or take the laws into your hands. Whatever it is, we will address it and channel the ones outside our purview to the appropriate authority”.
“And when you receive our letters, do well to respond without delay because it would help the processes of our investigation. Our letters are not to try the respondent but to hear the other side of the story and come up with a pleasant resolution that favours both parties”.
“Despite the fact that we implore the use of alternative dispute resolution to resolve complaints, we also have the mandate to take people and organizations to Court especially recalcitrant ones”.
“There is a need for inter-agency relationship and collaboration amongst us. And that’s the only way to fight administrative injustice, intimidation and inpunity. Note that our services are practically free of charge and the Complainant is always protected from victimization”.